Box Office Terms & Conditions

Box office terms and conditions

Tickets can be purchased online up to 3pm on the Friday before the event. Customers can have their tickets sent by post (when a postage and handling fee of £1.00 will be added to the total charge), they can collect them from the box office or from the "on the door" facility at the event. Postal delivery is available until 4 working days before an event — after that the customer must collect from the box office or from the door at the event.

If tickets are not collected from the box office they will automatically be available for collection on the door at the event. If postal tickets do not arrive, please contact the box office on 01483 547881.

Conditions of Sale

Tickets cannot be exchanged or money refunded. Once purchased, your ticket is your responsibility. The cathedral box office cannot refund its value to you under any circumstances. Confirmation that your booking has been placed does not indicate our acceptance of your offer to purchase. Your offer to purchase will be accepted when your tickets are dispatched.

Data Protection

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. Personal data you give will be used exclusively for providing you with the information or service that you have requested. Once you have booked tickets with Guildford Cathedral box office your details will be held on our database. From time to time we may send you information about Guildford Cathedral events and news.  If you do not wish to receive this information, please tell us at the time of booking. We do not pass any of your personal data to outside organisations in any circumstances.